Counterfeits and Completeness

Information on how we deal with non-original cards / counterfeits
All cards submitted must be originals. This means that they must be produced on order by the rights holders of the respective games. When sending their card, the customer indicates that it is an original. If the card is modified, for example by a signature, the customer must clearly note this in the order. If we cannot identify a card as an original, we will stop processing this card without refunding the processing fee. In addition, we reserve the right to file a complaint for fraud or fraudulent deception.

Information on how we handle missing/excess cards
The shipment is opened upon receipt and its contents are checked for completeness. If the cards in the box differ from the content of the online submission, the grading process is stopped until the matter is clarified. The opening of the shipments, the completeness check and the authenticity check of all submitted cards are documented on video in a legally compliant manner.